Refund policy

Right of withdrawal for consumers

Consumers have a right of withdrawal as set out below, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to either their commercial or their self-employed professional activity.

Cancellation instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Glow Genetics LLC, Randstraße 1, 22525 Hamburg, Germany, email: info@glow-genetics.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for examining the nature, characteristics and functioning of the goods.

Premature expiry / exclusion of the right of withdrawal

The right of withdrawal does not exist or expires prematurely for contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery (§ 312g (2) no. 3 German Civil Code, BGB). As the peptide vials offered are sealed products, a right of withdrawal exists only as long as the seal of the vial is intact.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To Glow Genetics LLC, Randstraße 1, 22525 Hamburg, Germany email: info@glow-genetics.com:

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

______________________________________________

Ordered on (*) / received on (*): ______________
Name of the consumer(s): ______________
Address of the consumer(s): ______________
Date: ______________
Signature of the consumer(s) (only for notification on paper)

(*) Delete as appropriate.